Orders are usually processed within 1–3 business days.

VIP Shipping: 3–5 business days
Standard Shipping: 5–15 business days

Once your order ships, you’ll receive a tracking number by email.

Yes. We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can contact our support team and we’ll be happy to help.

Yes — shipping address changes are possible before your order has been shipped. However, customers are unable to update the address themselves after placing an order.

If you need to make any changes, please contact our customer support team as soon as possible, and we will do our best to assist you before shipment.

Please note that once the order has been shipped, we are unfortunately unable to modify the delivery address.

We kindly ask all customers to carefully review and confirm their shipping information before completing checkout.

Yes — once your order has been shipped, you will receive a tracking number via email so you can follow your package every step of the way.

You can also track your order anytime through your account dashboard under “My Orders.”

Please note that tracking information may take 1–3 business days to update after your package has been dispatched from our warehouse.

Your package may be experiencing a delay with the shipping carrier. We recommend checking your tracking information first, as it will provide the latest delivery status and updates.

If your tracking information has not been updated for more than 5 business days, please contact our customer support team with your order number and shipping address, and we’ll be happy to assist you.

Shipping options may vary depending on your delivery country and address. Orders are shipped through trusted carriers such as DHL, USPS, UPS, or other local delivery partners.

Available shipping methods and rates will automatically appear at checkout based on your location.

Once your order has been dispatched from our warehouse, you will receive a tracking number via email to monitor your shipment.

Please note that delivery times may vary depending on the destination country and shipping carrier.

CO2 Neutral Shipping

We are committed to more sustainable shipping practices. All eligible shipments sent through our shipping partners are shipped with CO2-neutral delivery services, helping offset carbon emissions associated with transportation.

Absolutely. Every piece comes in beautiful, gift-ready packaging, making it perfect for birthdays, anniversaries, and special moments.

Our pieces are crafted with genuine gold and carefully selected materials to ensure lasting shine and everyday elegance. Each piece is designed to be lightweight, comfortable, and timeless.

If you have any questions or need assistance, please feel free to contact us at any time. Our customer support team is always here to help and will respond to your inquiry as quickly as possible.

You can reach us via email at support@usaoragold.com.