Warranty & Repair
At UsaOra Gold, we stand by the quality of our jewelry. Every piece is crafted with care to ensure lasting beauty and durability.
1. Warranty
All our jewelry comes with a 1-year limited warranty from the date of purchase. This warranty covers:
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Manufacturing defects (e.g., broken clasps, loose settings, faulty materials).
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Issues with plating or craftsmanship under normal use.
What’s not covered:
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Damage caused by accidents, misuse, or improper care.
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Normal wear and tear (scratches, tarnishing, or minor fading).
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Customized or engraved items.
2. Repair Services
We offer professional repair services to keep your jewelry looking its best. Common repairs include:
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Resizing rings and bracelets
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Fixing clasps and chains
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Replacing stones or settings
To request a repair:
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Contact our support team at support@usaoragold.com.
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Provide your order number and a description of the issue.
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We will guide you through the repair process and shipping instructions.
Repair Fees:
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Repairs under warranty are free of charge.
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Repairs outside the warranty period may incur a small service fee, which will be confirmed before work begins.
3. Care Tips
To extend the life of your jewelry:
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Remove jewelry before swimming, bathing, or using harsh chemicals.
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Store pieces in a dry, soft pouch when not in use.
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Clean gently with a soft cloth.