Frequently Asked Questions (FAQs)
1. What materials are your jewelry made of?
All our pieces are crafted from recycled gold and silver, ensuring both luxury and sustainability. Many items also feature ethically sourced stones.
2. Are your jewelry pieces hypoallergenic?
Yes! Our gold and silver jewelry is hypoallergenic, safe for sensitive skin, and tarnish-resistant.
3. How do I know my ring size or necklace length?
We provide detailed size guides on each product page. If you’re unsure, feel free to contact our support team for assistance.
4. Do you offer gift packaging?
Absolutely! Each order comes with elegant packaging, perfect for gifting. You can also add a personalized note at checkout.
5. How long does shipping take?
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USA: 3–7 business days
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International: 7–21 business days
We offer free shipping on orders over $50 within the U.S.
6. Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email.
7. What is your return/exchange policy?
We offer 30-day returns and exchanges. Items must be unused and in original packaging. Customized or engraved pieces are non-returnable. For full details, see our Returns & Exchanges page.
8. Do you offer custom or engraved jewelry?
Yes! Some items can be personalized with engraving. Custom pieces are non-returnable.
9. Are your products waterproof?
Our jewelry is water-resistant, but we recommend removing pieces before swimming, bathing, or exposure to harsh chemicals to maintain shine and longevity.
10. How can I contact customer support?
For any questions, email us at support@usaoragold.com or use the contact form on our website. We typically respond within 24 hours.