Layered Necklace Detangler

1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. A tracking number will be sent to your email once your order has shipped.

2. Shipping Methods & Estimated
Delivery ：
• VIP Shipping: 3–5 business days
• Standard Shipping: 5–15 business days

Delivery timeframes are estimates and may vary by region due to carrier operations, customs clearance, or other factors beyond our control. Transit delays do not constitute grounds for chargebacks or payment disputes. Please contact our support team if you have any concerns.

3. Custom Orders
Custom items require an additional 10–15 business days for production before shipment. All custom orders are final sale — no refunds once shipped. Please review your order carefully before completing your purchase.

4. Address Changes
Shipping address changes can be made before your order is shipped by contacting our customer service team. Once an order has been dispatched, we are unable to make any modifications.

1. Material
Our necklaces are crafted from recycled 14K gold, containing approximately 58.5% pure gold, with the remaining composition consisting of metals such as silver, copper, and palladium. Using recycled gold reflects our commitment to responsible sourcing and sustainable practices, without compromising on quality or beauty.
2. Craftsmanship
14K gold necklaces can be produced through a variety of techniques, each influencing the piece's appearance, durability, wearability, and price point. Common methods include:
• Solid Construction + Laser Welding + Mirror Polishing — Ideal for those prioritizing durability and long-term value retention. Solid links are robust and resistant to deformation, while laser welding ensures precise, seamless joints.

• Electroforming — Creates lightweight, hollow structures with intricate surface detail. Perfect for bold, fashion-forward designs without the weight of solid gold.

• Hollow Construction — Offers a lighter feel at a more accessible price point, while maintaining the visual richness of gold.
• Other Techniques — Additional finishing and forming methods may be applied depending on the design.
3. Please Note — Color Variation
Each necklace is individually crafted, and the specific technique used may vary from piece to piece. As a result, slight variations in color tone and surface finish are natural and expected. This is an inherent characteristic of handcrafted gold jewelry, not a defect. If you are particularly sensitive to color consistency, we kindly recommend considering carefully before placing your order.